Privacy Policy

This Privacy Policy explains how Cuantico Inc. (“Cuantico,” “we,” “our,” or “us”) collects, uses, discloses, and protects information we collect through our websites, software, AI-powered voice and messaging services, mobile applications, and any communications with us via phone, email, text, or otherwise (each, a “Service” and collectively, the “Services”). Capitalized terms not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.

Cuantico is an artificial intelligence automation agency that designs, deploys, and operates AI-powered voice agents, SMS agents, workflow automations, and customer relationship management (CRM) integrations on behalf of its business clients. Our Services include AI receptionists, conversational voice and text agents, lead-handling automations, and related infrastructure.

Your privacy is important to us. By visiting our website, using our Services, or otherwise interacting with us, you accept and consent to the practices described in this Privacy Policy and our Terms and Conditions. By providing information to us, requesting information about our Services, or otherwise using the Services in any way, you further indicate your acceptance of this Privacy Policy and our Terms and Conditions.

1. Our Role: Controller vs. Processor

Cuantico acts in two distinct capacities depending on the context:

As a Data Controller. When you interact with Cuantico directly—for example, by visiting cuantico.us, registering for an account, contacting us for sales inquiries, or receiving marketing communications from Cuantico—we act as the controller of your personal information. This Privacy Policy governs that relationship.

As a Data Processor. When Cuantico operates AI agents, automations, or CRM systems on behalf of a business client (the “Client”)—for example, when one of our Clients deploys a Cuantico-built AI receptionist to handle their inbound calls, or when we process leads within a Client’s CRM—the Client is the controller of end-consumer data and Cuantico acts as the processor. In these cases, the Client’s privacy policy governs the collection and use of that end-consumer data, and Cuantico processes it solely under the terms of our agreement with the Client.

Client Responsibility for Consent and TCPA Compliance. Pursuant to our Terms and Conditions, Clients are solely responsible for ensuring that their use of the Cuantico outbound calling system and other Services complies with all applicable federal, state, and local laws and regulations, including the Telephone Consumer Protection Act (TCPA). This includes obtaining and maintaining valid opt-in consent from all individuals or entities contacted through the Services, and ensuring the accuracy, integrity, and legality of all contact data used with the Services. If you are an end consumer who received a call, text, or other communication generated through Cuantico’s Services, the business that retained Cuantico is responsible for the consent supporting that contact, and you should direct any questions to that business.

If you are an end consumer who interacted with an AI agent or automation built by Cuantico for a third-party business, you should contact that business directly for information about their privacy practices. Cuantico does not use end-consumer data collected through Client deployments for our own marketing purposes.

2. Information We Collect

A. Information You Provide Directly

We collect information you provide when you interact with Cuantico, including:

• Contact information, such as name, email address, phone number, company name, job title, and mailing address
• Account credentials and authentication information
• Billing and payment information (processed through our third-party payment processors; Cuantico does not store full credit card numbers)
• Communications you send to us via email, phone, SMS, form submissions, or other channels
• Content you provide during onboarding, project scoping, or configuration of your Cuantico-built systems, including Client Content as defined in our Terms and Conditions
• Responses to surveys, feedback forms, or support requests

B. Information Collected Automatically

When you use our Services, we may automatically collect:

• Device and connection information, including IP address, browser type, operating system, device identifiers, and referring URLs
• Usage data, including pages viewed, features used, time spent, and interaction patterns
• Log data and diagnostic information
• Cookies, pixels, web beacons, and similar tracking technologies (see Section 6)

C. Information from Third Parties

We may receive information about you from third parties, including:

• Our Clients, for the limited purpose of providing Services under our agreements with them
• Business partners, resellers, and referral sources
• Publicly available sources, such as business directories and social media profiles
• Analytics and advertising providers
• Subprocessors and service providers that support our operations

D. Information Related to AI Interactions

Because Cuantico’s Services include AI-powered voice and text agents, we may collect:

• Audio recordings of calls placed to or from Cuantico or Cuantico-built AI agents
• Transcripts of those calls
• SMS, chat, and other text-based conversation logs with Cuantico or Cuantico-built AI agents
• Metadata about those interactions (timestamps, duration, routing, outcomes)
• Inputs and outputs processed by the underlying AI models

You will be notified when a call is being recorded or when you are interacting with an AI agent, as required by applicable law. For calls into or out of states with two-party consent requirements (including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), recording occurs only with appropriate consent, which Clients are responsible for obtaining under our Terms and Conditions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Services. To deliver, operate, maintain, and support our Services; to process transactions; and to fulfill our contractual obligations.
• Customer support. To respond to inquiries, troubleshoot issues, and provide technical assistance.
• Service improvement. To analyze usage patterns, diagnose technical problems, improve existing features, and develop new functionality.
• Communications. To send you service-related notices, updates, security alerts, billing information, and administrative messages. With your consent, to send marketing and promotional communications about Cuantico.
• Personalization. To tailor your experience with our Services and remember your preferences.
• Security and fraud prevention. To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity; to protect the rights, property, and safety of Cuantico, our Clients, our users, and others.
• Legal compliance. To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Business operations. To manage our business, including accounting, audits, reporting, and corporate governance.

4. AI Model Training and Processing

Because we operate AI-powered Services, we want to be transparent about how AI interacts with your data:

• Third-party AI providers. Cuantico’s AI agents are powered by third-party large language models and voice synthesis providers (including but not limited to Anthropic, OpenAI, ElevenLabs, and others). These providers process conversation data to generate responses. Each provider’s handling of data is governed by its own terms and data processing practices, which we vet through contractual protections.
• No training on your data by default. Cuantico does not use Client data or end-consumer data processed through Client deployments to train general-purpose AI models. Where we fine-tune or customize AI agents for a specific Client, we do so only under that Client’s direction and only using data permitted under our agreement with that Client.
• Internal use. We may use aggregated, anonymized, or de-identified data derived from interactions with our Services to improve our Services, measure performance, diagnose issues, and develop new features. Such data does not identify individuals and is not sold to third parties.
• Human review. In limited circumstances, Cuantico personnel may review call recordings, transcripts, or conversation logs for quality assurance, debugging, client support, security, or legal compliance purposes. Access is restricted to authorized personnel under confidentiality obligations.

5. How We Share Your Information

Cuantico does not sell your personal information. We share information only in the limited circumstances described below.

A. Service Providers and Subprocessors

We share information with third-party service providers and subprocessors who support our operations, including:

• Cloud hosting and infrastructure providers (such as Amazon Web Services, DigitalOcean, and Google Cloud)
• AI model providers (such as Anthropic, OpenAI, and ElevenLabs)
• Telecommunications and messaging providers (such as Twilio and LeadConnector)
• CRM and workflow platforms (such as GoHighLevel, Assistable, and n8n)
• Payment processors
• Analytics, error monitoring, and security providers
• Email and communication tools
• Professional advisors (legal, accounting, auditing)

These service providers are contractually obligated to use information only for the purposes of providing services to Cuantico and to maintain appropriate safeguards.

B. Clients

Where Cuantico acts as a processor on behalf of a Client, we share data with that Client as necessary to provide the Services. We do not share your information with other Clients.

C. Legal Process and Protection of Rights

We may disclose information:

• In response to a subpoena, court order, warrant, or similar legal process
• To comply with applicable laws, regulations, or enforceable governmental requests
• To establish, exercise, or defend legal claims
• When we reasonably believe disclosure is necessary to investigate, prevent, or respond to suspected illegal activity, fraud, or threats to the safety of any person
• To enforce our Terms and Conditions or other agreements

D. Corporate Transactions

In connection with a substantial corporate transaction involving Cuantico, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, information may be transferred to a successor entity as part of that transaction. We will take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Policy.

E. Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, for any lawful purpose.

F. With Your Consent

We may share information with third parties when you direct us to do so or otherwise provide your consent.

6. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, web beacons, local storage, and similar technologies to operate our website, remember your preferences, analyze traffic, and understand how our Services are used. You can control cookies through your browser settings; however, disabling cookies may limit the functionality of our Services.

We do not currently respond to “Do Not Track” browser signals, as there is no common industry standard for how to interpret them. For more information about Do Not Track, please visit allaboutdnt.com.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of data:

• Account and billing data: For the duration of your relationship with Cuantico and for a reasonable period thereafter to comply with tax, accounting, and legal obligations (typically up to 7 years).
• Call recordings and transcripts: Retained according to the configuration set by the applicable Client, and in accordance with our agreement with that Client. Cuantico’s default retention for recordings is 90 days unless a Client specifies otherwise.
• Marketing data: Until you opt out of marketing communications, after which we retain minimal suppression data to honor your preference.
• Support and correspondence: Retained for up to 3 years after the matter is resolved.
• Legal and compliance records: Retained for the duration required by applicable law.

When information is no longer needed, we securely delete, de-identify, or anonymize it. You acknowledge that, due to the nature of the Internet, certain information that was posted online as part of the Services may continue to be available following termination of the Services.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental or unauthorized access, disclosure, alteration, or destruction. These safeguards include encryption in transit and at rest where appropriate, access controls, employee training, and periodic security reviews.

No method of transmission over the Internet or method of electronic storage is fully secure, however, and we cannot guarantee absolute security. If we become aware of a security breach affecting your personal information, we will notify you as required by applicable law.

9. Your Rights and Choices

A. Communication Preferences

You may opt out of promotional emails by clicking the unsubscribe link in any marketing email, or by contacting us at privacy@cuantico.us. You may opt out of SMS communications by replying STOP to any text message. Please note that you cannot opt out of service-related communications, such as account notifications, billing messages, security alerts, or legally required notices.

B. Account Information

You may access, update, or correct your account information by logging into your account or contacting us at privacy@cuantico.us.

C. General Privacy Rights

Subject to applicable law and verification of your identity, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Request portability of your personal information
• Object to certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@cuantico.us. We will respond within the timeframes required by applicable law. We may decline requests that are unreasonable, unfounded, excessive, or where an exemption applies.

10. State-Specific Privacy Rights

A. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, “CCPA”), provides you with additional rights regarding your personal information, including:

• The right to know what personal information we collect, use, disclose, and sell or share
• The right to delete personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit use and disclosure of sensitive personal information
• The right to non-discrimination for exercising your rights

Cuantico does not sell personal information as defined by the CCPA. To exercise your California rights, contact us at privacy@cuantico.us. You may also designate an authorized agent to make a request on your behalf, subject to verification.

B. Texas Residents (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act provides you with rights to access, correct, delete, obtain a portable copy of your personal data, and opt out of targeted advertising, the sale of personal data, and certain profiling activities. To exercise these rights, contact us at privacy@cuantico.us.

C. Virginia, Colorado, Connecticut, Utah, and Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may have similar rights, including rights to access, correct, delete, obtain a portable copy of, and opt out of certain processing of their personal data. To exercise these rights, contact us at privacy@cuantico.us.

D. Nevada Residents

Nevada residents may submit a request directing us not to sell personal information we maintain about them. To exercise this right, email us at privacy@cuantico.us with the subject line “Nevada: Request to Opt-Out.”

E. Appeals

If we deny your privacy rights request, you may appeal our decision by replying to the response email or contacting privacy@cuantico.us with the subject line “Privacy Rights Appeal.” We will respond to your appeal within the timeframes required by applicable law.

11. Children's Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at privacy@cuantico.us.

12. International Visitors

Cuantico is based in the United States, and our Services are operated from the United States. If you access our Services from outside the United States, your information will be transferred to, stored in, and processed in the United States, which may have data protection laws different from those of your country. By using our Services, you consent to this transfer and processing.

13. Links to Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services that are not operated or controlled by Cuantico. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third parties you interact with.

14. Governing Law and Disputes

This Privacy Policy is part of, and governed by, our Terms and Conditions. Any disputes arising from or relating to this Privacy Policy are subject to the governing law, dispute resolution, and arbitration provisions set forth in our Terms and Conditions, which specify Florida law and binding arbitration on an individual (non-class) basis, except as otherwise provided therein.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last Updated” date at the top of this page and provide notice through our Services or by email where reasonably practicable. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or to exercise your privacy rights, please contact us at:

If you do not agree with the terms of this Privacy Policy or our Terms and Conditions, please do not use our Services or provide Cuantico with any information.